Troubleshooting Baseus Products: A Comprehensive Guide (2023)


Welcome to our detailed guide on troubleshooting Baseus products! We understand that sometimes using electronic devices can be confusing, and that's why we're here to help. Whether you're having issues with your Baseus earphones, power banks, or chargers, we've got you covered. In this guide, we'll address common questions and problems users encounter, offering step-by-step solutions to ensure your Baseus product functions smoothly.

My Earphones Won't Work/Charge/Pair - What's Wrong?

Removing the Factory Film

If you're experiencing issues with your earphones, the solution might be simpler than you think. Many Baseus earphones come with a small plastic film covering the charging points. To troubleshoot, remove this film from each earbud and return them to the case. Look for blinking lights – red usually means an issue, while white or solid lights indicate normal functioning. Consult your instruction manual for specific details on your device.

Power Banks and Chargers: One Size Does Not Fit All

Laptop Charging Woes

Don't make the common mistake of using a cell phone charger for your laptop. Laptops demand higher amperage and wattage transfer capabilities. If you hear suspicious sounds like a "pop" or "zing," you might have overpowered the unit. Baseus offers high-wattage chargers explicitly designed for laptops – always check the specifications. If it doesn't mention compatibility with laptops, assume it's not suitable.

Bluetooth Pairing: Can I Connect Multiple Devices?

Managing Bluetooth Connections

While you can pair multiple Bluetooth devices with a single device, only one can be active at a time. To switch, you may need to "forget a device" to refresh the pairing. It's not possible to play music from a laptop and take a call on a cell phone simultaneously. Bluetooth pairing prioritizes one device at a time, and understanding its limitations ensures a smoother experience.

Troubleshooting Earbud Issues

One Earbud Not Working or Cutting In and Out

If you're facing issues with one earbud, follow these steps:

  1. Check Battery Status

    • Place the earbuds back into the charging case and check if the LEDs are on.
    • Flashing white LEDs indicate functionality.
  2. Test Both Earbuds

    • Confirm if the music app adjusts sound balance.
    • Connect the problematic earbud directly to your phone to test functionality.
  3. Restore Factory Settings

    • Turn off Bluetooth on all devices.
    • Press and hold the button on the charging case for 10 seconds until white and red lights flash.
    • Re-pair the earbuds with your phone.

One Earbud Completely Inoperative - What to Do?

Troubleshooting Steps

If one earbud is entirely unresponsive, consider the following:

  1. Remove Charging Contact Films

    • Ensure release films are removed from charging contacts.
  2. Charge and Clean

    • Confirm the charging case has sufficient charge.
    • Wipe charging contacts with an alcohol cotton swab.
  3. Restore Factory Settings

    • Turn off Bluetooth on all devices.
    • Press and hold the button on the charging case for 10 seconds until white and red lights flash.
    • Attempt to charge the earbuds again.

Have More Questions?

If you still have questions or encounter issues not covered here, feel free to reach out to us at We're committed to providing assistance and ensuring your Baseus experience is seamless.

In conclusion, troubleshooting Baseus products requires attention to detail and adherence to specific steps. Following these guidelines should help resolve common issues, ensuring your Baseus device operates at its best. If you found this guide helpful, share it with fellow Baseus enthusiasts!


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